FAQs

Q  Who are your primary customers?

A Our business model was initially designed to meet the needs of supermarkets, hotels, resorts, and meat processing facilities. Over the years, we realized that we were driving by many potential customers in restaurants, colleges, hospitals, etc. Through word of mouth referrals and some targeted marketing efforts we have broadened our client base substantially. Growth requires planning, flexibility and improving overall efficiency. To better meet these needs, we have developed a simple menu of service options to use as a starting point for developing an affordable, custom tailored plan to service and replace your cutting boards. Please give us a call and one of our staff will be happy to discuss your options and begin developing an affordable, custom tailored plan to service and/or replace your cutting boards.

Q Where are you located?

A We are based in Glendale, Arizona and currently service the entire state of Arizona and Southern California. As a mobile service, we will gladly consider traveling anywhere. We look forward to exceeding your expectations.

Q Why do cutting boards need to be resurfaced?

A With normal daily use, cutting boards are cut, scraped, exposed to wide temperature swings and ravaged by harsh chemicals. Most people mistakenly believe that by washing them at night and using an approved sanitizer periodically throughout the day will keep them clean and sanitary – IT WILL NOT! Plastic cutting boards are, by design, made up of densely packed polymers. When a sharp knife cuts into the surface, the “surface tension” along the cut is released; creating a gap in which the protein of whatever is being prepared is allowed to enter an otherwise non-porous surface. Water, detergents and sanitizers can neutralize most of this contamination but, not all of it. The danger area exists at the deepest part of the cut. This area, measured in microns (1 micron = one millionth part of a meter), is where micro-organisms reside unaffected by water, detergents or sanitizers (even under pressure). Since liquid cleaners cannot reach this microscopic point, the clean/kill ratio cannot take place.

Q Why doesn’t cleaning solve this problem?

A Daily cleaning and sanitizing does an excellent job of surface cleaning and sanitizing. “Block whiteners” can also help whiten them giving the visual impression of a clean surface. Meanwhile, the virulence of the micro-organisms down deep in the cut is unaffected by this surface cleaning activity. This is often observed by the naked eye – after washing and sanitizing at night, the boards appear to be clean. However, the following day, the boards appear to be significantly more discolored. This is caused by the replication of millions of micro-organisms overnight. The cutting boards are literally “alive.” If any of these micro-organisms are pathogenic you run the risk, as you drag a knife across the board and through your product, of contamination.

Q How often do cutting boards need to be resurfaced?

A A number of factors must be evaluated to answer this question. The most obvious indicator that a board needs to be resurfaced is discoloration or stains that cannot be removed. There are other more subtle clues that we will teach you to identify as we work with you to develop a program for regular maintenance and inevitable replacement of your cutting boards.

Q Should chlorine bleach be used to clean and sanitize our cutting boards?

A NO! Chlorine breaks down the molecular structure of High Density Poly Ethylene (HDPE), the stuff that cutting boards are made of. It oxidizes the plastic causing it to flake off in tiny pieces, reducing the board’s lifespan. Additionally, it leaves a sticky film that is near impossible to clean off. This acts like a magnet for dirt and grime and therefore compounds the problem.

Q Should cutting boards ever be sanded?

A ABSOLUTELY NOT! It is a waste of time and money. Don’t be ripped off! Remember the goal of resurfacing is to restore the cutting board to a state in which sanitation can successfully occur. There are a handful of companies that claim to “resurface” cutting boards by sanding them. Sanding is an abrasive process that does not remove contamination. Instead, microscopic mold, bacteria and other food borne contamination are actually pushed deeper into the hot, soft surface. Small pieces of sand or “micro-grit” impregnate the cutting board further contaminating it with foreign material. Conversely, plastic sticks to the sandpaper and can migrate from board to board, creating the potential for cross contamination between your boards or any other boards that have been processed before! Finally, when finished, the sanded surface of the cutting board has a peach-like, fuzzy feeling. This is caused by micro grooves that the sanding process leaves. These microscopic grooves are still filled with contamination that sanitizers cannot reach. Ironically, this is the exact same problem that you were trying to solve in the first place. In other words, SANDING IS A SANITARY SCAM! STOP WASTING YOUR MONEY. Our new custom-tailored service plans offer guaranteed satisfaction and fast, free service if ever cited for dirty cutting boards by the Health Inspector. We may still cost a little bit more, but you get what you pay for . . . sanitary cutting boards, guaranteed . . . now, that’s priceless. Give us a call for a quote, now!
The graph below offers a concise comparison of our process vs. sanding.

Cutting Board Resurfacing

Sanding

Boards never leave – service is provided on-site with no work flow interference

Boards are taken off site at night & hopefully returned before they are needed in the morning

Contaminated surface is shaved off restoring it to a “like new” condition

 Surface is fuzzy, discolored and remains contaminated

All edges are beveled and corners rounded

Edges are left sharp and potentially hazardous

Free cutting and resizing

Fees charged for customizing

New boards available immediately

24 hour turn around at best

Easy to clean and maintain – saves time

Difficult to clean from day 1

Fewer chemicals needed – saves money

More chemicals needed

Sanitary

Unsanitary

Q Do you remove the boards from our location?

A No. All service is done on-site in our mobile workshop.

 Q Will there be any interruption in our service or production?

A No. We begin by resurfacing all of the boards that are not being currently used. Then we rotate these boards back into service and take the others out. We always strive to meet your needs and minimize our presence.

Q How long are our cutting boards out of service?

A We usually take about 5 – 10 boards out to be resurfaced at one time. Service takes approximately 30 to 60 minutes per load. Overall service to a facility can be from one to eight hours depending upon how much resurfacing is needed.
Service frequency is on average once a year, more frequently if boards are used more intensely.

Q How many times can a board be resurfaced?

A During an average resurfacing, approximately 1/32” – 1/16” is removed in total (this includes both sides). So if you started with a 3/4” thick cutting board, the average board could be resurface about 5 times before it was reduced to ½” thick.

Q What is the cost of resurfacing vs. replacing my cutting boards?

A Resurfacing is approximately one-third the cost of buying a new HDPE cutting board. Plastic prices are linked to petroleum prices – as oil prices have risen so too, have plastic prices. Even with the recent decline in fuel prices, the cost of plastic remains higher than it was before the fuel spike. This, however, has made resurfacing an even greater value.

Q Do you offer any other services?

A Yes, visit the “Products/Services” page to learn more.

Q Are you insured?

A Absolutely! Certificates of Insurance are available for clients by request.

Q How much does it cost?

A We are always happy to provide you with free quotes on resurfacing and/or replacement jobs. If you have just been cited by the Health Inspector and/or require immediate service, you will be given the option to pay our “on-call” rates or develop a customized scheduling agreement. Please give us a call at 623-444-5645 or toll free at 866-280-3142 for a free estimate based on your specific needs.

We look forward to earning your business!